Hours per week: up to 40 hours per week (Hours per week will fall between 36-40 hours, however hours may fluctuate from week to week.  Consultant should not exceed 40 hours per week without written approval)

Shifts: Friday-Monday 7am-4pm ET (Eastern time) Shifts are subject to change according to the business need and team requirements.  Consultant will also attend a weekly meeting and may be asked to provide coverage for team members when they are going to be out of the office which can include any shift day, midday or overnight shifts.  There will be a training period during the first few weeks that will be on a different shift.

• Monitor site activity on Inspire.com.
• Quickly learn our site guidelines and our member support system
• Monitor communities to ensure member behavior is in line with our site guidelines and terms of use.
• Answer help requests and messages we receive from members with support as needed from team members.
• Identify and report Adverse Events to the appropriate entities
• Troubleshoot member issues, coordinating with our development team when necessary.
• Use problem-solving skills and exercise good judgment to ensure Inspire is a safe, supportive community.
• Escalate issues up the chain of command as necessary
• Assist other departments with necessary member communication and product QA
• Have working knowledge of GDPR and CCPA
• Communicate and collaborate clearly and effectively within the community team and cross-functionally
• Utilize any downtime appropriately to help further company-wide goals and initiatives.
• Attend regular team meetings and additional strategy and planning meetings as needed.
• Provide coverage for other team member’s FTO as needed